Legal & Account Questions
We need your full name as registered, proof of identity (national ID or passport), and confirmation that your payment method (JazzCash, Easypaisa or Raast account) matches the name on your 66rs account. Upload these via your Account Settings. Verification usually completes within a few hours.
We retain your account data for the period required by applicable regional law, typically between one and seven years depending on your jurisdiction. You can request deletion after that retention period ends. Contact support with your account closure request and we will flag your data for scheduled removal.
Contact our support team immediately with your transaction ID. We will pull the transaction record and submit it to your payment provider within the chargeback window. If the deposit shows as received on our end, we will work with JazzCash, Easypaisa or Raast to resolve the mismatch on your account statement.
Yes. Submit a data request through your account settings or email support with the subject line Data Access Request. We compile all personal data, transaction history and account activity, then send it to your registered email within the timeframe set out in our terms.
Essential cookies are needed to keep you logged in across your browser and mobile app. Non-essential cookies store your game preferences and login convenience. You can disable non-essential cookies in your browser settings and still access your account and wallet normally.
Log out immediately and contact our support team via live chat or email. We will freeze your account pending investigation. Do not attempt to withdraw until we confirm the account is secure. We log all login attempts and device access in your account history.
Go to your Account Settings and select Close Account. Confirm your request via email verification. Any balance remaining in your wallet will be returned to your registered JazzCash, Easypaisa or Raast account within one business day. Your account cannot be reopened after closure.
